What live chat software does
Live chat software adds a chat box to your website. A visitor types a question, and a member of your team answers in the same window. There is no email to write and no form to fill.
Who needs it
Online shops, service businesses and software sites all get the same questions again and again. Live chat answers them quickly, and it often helps visitors decide to buy.
What to look for
- Real-time messages with a sound for new chats
- A list of visitors who are on your site right now
- Chat history you can search later
- Saved replies for common questions
Start with one website, one team and a clear goal, like answering pre-sale questions within a minute.